Introduction
This Privacy Policy describes how Sagarbazar and its affiliates (collectively “Sagarbazar, we, our, us”) collect, use, share, protect, or otherwise process your information/personal data through our website Darkgrey.in (hereinafter referred to as "Platform").
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Information We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. The information we collect includes, but is not limited to:
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Personal data provided during sign-up/registration or use of our Platform (e.g., name, date of birth, address, phone number, email ID, identity/address proof).
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Sensitive personal data (with your consent), such as bank account details, credit/debit card information, or biometric data (for specific features on the Platform).
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Behavioral data, preferences, and transactional information on the Platform and third-party business partner platforms.
When a third-party business partner collects your personal data directly, their privacy policies will govern your data. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any information.
If you receive an email or call from someone claiming to be Sagarbazar requesting sensitive data (such as debit/credit card PIN, net banking, or mobile banking passwords), do not disclose such information. If you have already done so, report it immediately to law enforcement authorities.
Usage of Information We use personal data to provide requested services. This includes but is not limited to:
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Assisting sellers and business partners in handling and fulfilling orders.
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Enhancing customer experience.
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Resolving disputes and troubleshooting issues.
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Informing you about offers, products, services, and updates.
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Customizing your experience.
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Detecting and preventing fraud or other criminal activity.
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Conducting marketing research and surveys.
If you do not grant us permission to process your data, your access to certain products/services may be affected.
Sharing of Information We may share your personal data within our group entities, affiliates, and corporate entities to provide access to services and products. These entities may market to you unless you opt out.
We may also disclose personal data to:
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Sellers, business partners, logistics providers, and third-party payment service providers.
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Government agencies or law enforcement, if required by law or legal process.
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Law enforcement, third-party rights owners, or other authorities to enforce our Terms of Use or Privacy Policy, respond to legal claims, or protect the rights, property, or safety of users or the general public.
Security Precautions We adopt reasonable security practices to protect your personal data from unauthorized access, loss, or misuse. However, the transmission of data over the Internet is not entirely secure, and inherent risks exist. Users are responsible for safeguarding their account login details.
Data Deletion and Retention You can delete your account by visiting your profile settings or contacting us. However, we may refuse or delay deletion if there are pending grievances, claims, or services.
Once deleted, you will lose access to your account. We retain personal data only as long as required for the purposes for which it was collected or as mandated by law. We may retain anonymized data for research and analytics.
Your Rights You may access, rectify, and update your personal data directly through the Platform's functionalities.
Consent By using our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your data in accordance with this Privacy Policy.
If you provide personal data of others, you confirm that you have the authority to do so and consent to its use as per this policy.
By providing your data, you also consent to being contacted via SMS, messaging apps, calls, and emails for purposes mentioned in this Privacy Policy.
You can withdraw your consent by writing to our Grievance Officer with the subject "Withdrawal of consent for processing personal data." However, withdrawal will not apply retroactively and may impact the provision of our services.
Changes to this Privacy Policy We may update this Privacy Policy to reflect changes in our information practices. Users are encouraged to check it periodically. Significant changes will be notified as required by law.
Grievance Officer
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Name: Sanu Chandu Jashnani
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Designation: Proprietor
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Address: Sagarbazar, Block No.8, Near Mata Mandir, Main Bazar Road, Jaripatka, Nagpur, Maharashtra, 440014
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Email: darkgreyfootwear@gmail.com
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Phone: +91 91726 72609
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Working Hours:
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Monday - Friday: 10:00 AM - 8:00 PM
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Saturday: 10:00 AM - 6:00 PM
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Sunday: 10:00 AM - 6:00 PM
